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?如何評估行為面試問題的有效性?
在(zai)(zai)人(ren)(ren)才(cai)招聘過(guo)程中,行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)有(you)(you)(you)效(xiao)性(xing)(xing)(xing)(xing)直(zhi)接關(guan)(guan)系到(dao)能(neng)(neng)(neng)(neng)(neng)(neng)否(fou)(fou)精準(zhun)地(di)篩選(xuan)(xuan)(xuan)出(chu)(chu)合(he)適(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)才(cai)。以下(xia)是(shi)(shi)(shi)(shi)評估(gu)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)有(you)(you)(you)效(xiao)性(xing)(xing)(xing)(xing)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)一(yi)(yi)些(xie)(xie)關(guan)(guan)鍵方法。 首先(xian),考(kao)量(liang)(liang)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)與崗(gang)(gang)位的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)相(xiang)(xiang)關(guan)(guan)性(xing)(xing)(xing)(xing)。一(yi)(yi)個有(you)(you)(you)效(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)應(ying)當(dang)緊(jin)密圍繞崗(gang)(gang)位所需的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)關(guan)(guan)鍵技能(neng)(neng)(neng)(neng)(neng)(neng)、知識和(he)素質(zhi)(zhi)。例如(ru)(ru),對(dui)于(yu)(yu)一(yi)(yi)個財(cai)務(wu)分析師崗(gang)(gang)位,問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)如(ru)(ru)“請講述(shu)(shu)一(yi)(yi)次(ci)你在(zai)(zai)分析財(cai)務(wu)報表(biao)時(shi)(shi),發現(xian)重大(da)(da)數據異(yi)常(chang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)經歷,你是(shi)(shi)(shi)(shi)如(ru)(ru)何深入調查(cha)并解(jie)(jie)決(jue)這個問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)?”就(jiu)與崗(gang)(gang)位高(gao)度(du)(du)(du)相(xiang)(xiang)關(guan)(guan)。因(yin)(yin)為(wei)(wei)(wei)它直(zhi)接考(kao)查(cha)了(le)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)在(zai)(zai)財(cai)務(wu)分析這一(yi)(yi)核(he)心工(gong)作(zuo)內(nei)容中的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實際(ji)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)表(biao)現(xian)。可(ke)以通(tong)過(guo)對(dui)比(bi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)與崗(gang)(gang)位說(shuo)明(ming)書來(lai)評估(gu)相(xiang)(xiang)關(guan)(guan)性(xing)(xing)(xing)(xing)。崗(gang)(gang)位說(shuo)明(ming)書明(ming)確了(le)崗(gang)(gang)位的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)主(zhu)要職責、所需能(neng)(neng)(neng)(neng)(neng)(neng)力(li)等(deng)要素,若面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)能(neng)(neng)(neng)(neng)(neng)(neng)夠(gou)(gou)(gou)針對(dui)這些(xie)(xie)要點(dian)進行(xing)(xing)(xing)(xing)(xing)(xing)提(ti)(ti)問(wen)(wen)(wen)(wen)(wen)(wen)(wen),就(jiu)具(ju)備較高(gao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)有(you)(you)(you)效(xiao)性(xing)(xing)(xing)(xing)。 其次(ci),觀察(cha)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)是(shi)(shi)(shi)(shi)否(fou)(fou)能(neng)(neng)(neng)(neng)(neng)(neng)夠(gou)(gou)(gou)引導(dao)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)提(ti)(ti)供(gong)(gong)具(ju)體(ti)(ti)(ti)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)事例。行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)面(mian)(mian)試(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)核(he)心在(zai)(zai)于(yu)(yu)了(le)解(jie)(jie)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)過(guo)去的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實際(ji)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei),以此預測其未來(lai)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)作(zuo)表(biao)現(xian)。有(you)(you)(you)效(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)應(ying)當(dang)是(shi)(shi)(shi)(shi)基于(yu)(yu)情景(jing)(jing)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de),能(neng)(neng)(neng)(neng)(neng)(neng)夠(gou)(gou)(gou)促使候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)按照STAR原則(情景(jing)(jing)、任務(wu)、行(xing)(xing)(xing)(xing)(xing)(xing)動、結果(guo))進行(xing)(xing)(xing)(xing)(xing)(xing)回(hui)(hui)答(da)。例如(ru)(ru),“請描述(shu)(shu)一(yi)(yi)個你在(zai)(zai)團(tuan)隊項目中,與成員發生嚴重意(yi)見分歧(qi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)場景(jing)(jing),你當(dang)時(shi)(shi)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)任務(wu)是(shi)(shi)(shi)(shi)什么(me)?采取了(le)什么(me)行(xing)(xing)(xing)(xing)(xing)(xing)動來(lai)解(jie)(jie)決(jue)分歧(qi)?最(zui)終(zhong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)結果(guo)怎樣?”這樣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)可(ke)以讓候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)詳細地(di)闡述(shu)(shu)具(ju)體(ti)(ti)(ti)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei),而非給(gei)出(chu)(chu)籠統的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)、理(li)(li)論(lun)性(xing)(xing)(xing)(xing)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)回(hui)(hui)答(da)。如(ru)(ru)果(guo)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)只是(shi)(shi)(shi)(shi)泛泛而談自己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)性(xing)(xing)(xing)(xing)格特點(dian)或者(zhe)工(gong)作(zuo)理(li)(li)念(nian),而無法提(ti)(ti)供(gong)(gong)具(ju)體(ti)(ti)(ti)事例,很可(ke)能(neng)(neng)(neng)(neng)(neng)(neng)是(shi)(shi)(shi)(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)設計(ji)得不(bu)(bu)(bu)夠(gou)(gou)(gou)具(ju)體(ti)(ti)(ti),有(you)(you)(you)效(xiao)性(xing)(xing)(xing)(xing)不(bu)(bu)(bu)足。 再者(zhe),評估(gu)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)區(qu)分度(du)(du)(du)。一(yi)(yi)個好的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)應(ying)該能(neng)(neng)(neng)(neng)(neng)(neng)夠(gou)(gou)(gou)區(qu)分出(chu)(chu)優秀的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)和(he)表(biao)現(xian)一(yi)(yi)般(ban)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)。對(dui)于(yu)(yu)能(neng)(neng)(neng)(neng)(neng)(neng)力(li)較強的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren),他們能(neng)(neng)(neng)(neng)(neng)(neng)夠(gou)(gou)(gou)清(qing)晰、有(you)(you)(you)條理(li)(li)地(di)講述(shu)(shu)復(fu)雜的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)工(gong)作(zuo)場景(jing)(jing)和(he)自己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)有(you)(you)(you)效(xiao)應(ying)對(dui)措(cuo)施;而能(neng)(neng)(neng)(neng)(neng)(neng)力(li)較弱的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)可(ke)能(neng)(neng)(neng)(neng)(neng)(neng)會在(zai)(zai)回(hui)(hui)答(da)中表(biao)現(xian)出(chu)(chu)邏輯混(hun)亂、缺乏實質(zhi)(zhi)行(xing)(xing)(xing)(xing)(xing)(xing)動或者(zhe)無法明(ming)確闡述(shu)(shu)結果(guo)等(deng)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)。例如(ru)(ru),在(zai)(zai)詢(xun)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)“請舉例說(shuo)明(ming)你是(shi)(shi)(shi)(shi)如(ru)(ru)何在(zai)(zai)壓(ya)力(li)下(xia)完成一(yi)(yi)項緊(jin)急(ji)任務(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)?”時(shi)(shi),優秀的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)可(ke)以詳細地(di)說(shuo)出(chu)(chu)任務(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)緊(jin)急(ji)程度(du)(du)(du)、自己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)壓(ya)力(li)來(lai)源、具(ju)體(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)解(jie)(jie)決(jue)策略以及良(liang)好的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)任務(wu)成果(guo);而能(neng)(neng)(neng)(neng)(neng)(neng)力(li)不(bu)(bu)(bu)足的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)可(ke)能(neng)(neng)(neng)(neng)(neng)(neng)只是(shi)(shi)(shi)(shi)簡單地(di)提(ti)(ti)及任務(wu)緊(jin)急(ji),卻(que)不(bu)(bu)(bu)能(neng)(neng)(neng)(neng)(neng)(neng)很好地(di)說(shuo)明(ming)自己(ji)(ji)是(shi)(shi)(shi)(shi)如(ru)(ru)何克服困(kun)難完成任務(wu)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)。 另外(wai),問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)公平性(xing)(xing)(xing)(xing)也是(shi)(shi)(shi)(shi)重要的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)考(kao)量(liang)(liang)因(yin)(yin)素。問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)不(bu)(bu)(bu)應(ying)對(dui)特定(ding)群體(ti)(ti)(ti)產生偏見,無論(lun)是(shi)(shi)(shi)(shi)基于(yu)(yu)性(xing)(xing)(xing)(xing)別、年齡、種(zhong)族還是(shi)(shi)(shi)(shi)教(jiao)育背景(jing)(jing)等(deng)。所有(you)(you)(you)候(hou)(hou)選(xuan)(xuan)(xuan)人(ren)(ren)都應(ying)該能(neng)(neng)(neng)(neng)(neng)(neng)夠(gou)(gou)(gou)在(zai)(zai)相(xiang)(xiang)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)背景(jing)(jing)下(xia),憑借自己(ji)(ji)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)實際(ji)工(gong)作(zuo)經驗和(he)能(neng)(neng)(neng)(neng)(neng)(neng)力(li)進行(xing)(xing)(xing)(xing)(xing)(xing)回(hui)(hui)答(da)。例如(ru)(ru),避免(mian)使用一(yi)(yi)些(xie)(xie)帶有(you)(you)(you)行(xing)(xing)(xing)(xing)(xing)(xing)業內(nei)部特定(ding)行(xing)(xing)(xing)(xing)(xing)(xing)話或者(zhe)地(di)域文化色(se)彩濃(nong)厚的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti),除非這些(xie)(xie)是(shi)(shi)(shi)(shi)崗(gang)(gang)位必備的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)知識或技能(neng)(neng)(neng)(neng)(neng)(neng)要求。 最(zui)后,還要考(kao)慮問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)可(ke)重復(fu)性(xing)(xing)(xing)(xing)和(he)穩(wen)(wen)定(ding)性(xing)(xing)(xing)(xing)。有(you)(you)(you)效(xiao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)應(ying)該在(zai)(zai)不(bu)(bu)(bu)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)面(mian)(mian)試(shi)場合(he)、不(bu)(bu)(bu)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)面(mian)(mian)試(shi)官(guan)使用時(shi)(shi),都能(neng)(neng)(neng)(neng)(neng)(neng)夠(gou)(gou)(gou)得到(dao)相(xiang)(xiang)對(dui)穩(wen)(wen)定(ding)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)結果(guo)。如(ru)(ru)果(guo)一(yi)(yi)個問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)在(zai)(zai)不(bu)(bu)(bu)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)時(shi)(shi)間或者(zhe)由不(bu)(bu)(bu)同(tong)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)面(mian)(mian)試(shi)官(guan)提(ti)(ti)問(wen)(wen)(wen)(wen)(wen)(wen)(wen),得到(dao)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)答(da)案差異(yi)過(guo)大(da)(da),可(ke)能(neng)(neng)(neng)(neng)(neng)(neng)是(shi)(shi)(shi)(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)本(ben)身不(bu)(bu)(bu)夠(gou)(gou)(gou)清(qing)晰或者(zhe)容易受到(dao)外(wai)界因(yin)(yin)素的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)干擾,這樣的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)有(you)(you)(you)效(xiao)性(xing)(xing)(xing)(xing)就(jiu)比(bi)較低。 總之(zhi),評估(gu)行(xing)(xing)(xing)(xing)(xing)(xing)為(wei)(wei)(wei)面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)有(you)(you)(you)效(xiao)性(xing)(xing)(xing)(xing)需要綜合(he)考(kao)慮相(xiang)(xiang)關(guan)(guan)性(xing)(xing)(xing)(xing)、引導(dao)性(xing)(xing)(xing)(xing)、區(qu)分度(du)(du)(du)、公平性(xing)(xing)(xing)(xing)以及可(ke)重復(fu)性(xing)(xing)(xing)(xing)等(deng)多個因(yin)(yin)素,這樣才(cai)能(neng)(neng)(neng)(neng)(neng)(neng)設計(ji)出(chu)(chu)高(gao)質(zhi)(zhi)量(liang)(liang)的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)面(mian)(mian)試(shi)問(wen)(wen)(wen)(wen)(wen)(wen)(wen)題(ti)(ti)(ti)(ti)(ti)(ti)(ti),為(wei)(wei)(wei)企業選(xuan)(xuan)(xuan)拔出(chu)(chu)真正(zheng)優秀的(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)(de)人(ren)(ren)才(cai)。
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